Thanks for requesting me again
Yes you can to terminate it but the breach must be substnatial
And the longer you live with the breaches, it is harder to claim to terminate because you are deemed to accept it
Can I clarify anything for you about this today please?
I took immediate action as soon as I discovered the breech, and the action with the Ombudsman is still in progress (ie waiting for the corrected letter from the Ombudsman).
Maybe the breech is not substantial... but it is half of the contract and about £27,000. However, the company has lied to me, lied to the Ombusdman (now twice and one I have written evidence for), not told the truth in this case to cover themselves about what they told me about the contract, been incompetent and lost my initial email applications, lied about not being able to trace those emails, lied about the date they recieved my first application, and lost the last page of the paper application, and got the bill wrong (ie missed out a year) and missold me my electricity tariff (that was separate), to mention a few things! Would this be enough to not want to have a relationship with them any more, or does it complicate things?
Well this is why i think you need to take action.
Claim for the whole amount in letter and then decide whether to issue a county court claim for £27,000 or just the £10,000 to keep it a small claim
Does that help?