Hi. Thank you for your question. My name is ***** ***** I will try to help with this. Did the customer buy this online or in store?
The advert was on ebay however the transaction was done out of ebay
with the customer paying a deposit over the phone
It can be sold at a reduced cost but we would lose around £300-400 on top of the delivery which we have already lost+ the sofa can easily get damaged whilst being delivered and being taken through the house.
Yes last 5 Yrs
Not being packaged as the packaging was broken.
As the courier is only responsible for delivering the goods and he delivered them in new condition all professionally packaged from the manufacturer.
It was the customer who decided to open up all the packaging in the garden, once its opened it cant be packaged as the manufacturer does.
Its not the couriers job to take away the sofa straight away he has other pickups and deliveries to do however on this occasion he was forced to do so
I am mainly claiming for the delivery costs which I should not be paying anyway.
Could you draft a letter for me which I can send them?