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Hello my name is ***** ***** I will help you with this.
What is the reason given for closure please?
there was no reason given.
Only that they have right to do it under bank terms and condition.
after my phone call to them they said that my account will not be closed but the letter caused my a lot of unnessesary stress.
Ok - can they close your account? Yes they can
As they have said their terms and conditions allow them to
But they should give a reason. If they have not then you should write to the Bank's head office and make a formal complaint.
That will be investigated by the corporate complaints team.
They will provide a response. If you are not happy with that reply then you can complain to the Ombudsman. They offer a free, independent service and are located at: www.financial-ombudsman.org.uk
But sadly they can close the account.
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
This is helphul.