Hello my name is ***** ***** I am happy to help you today. Are you saying that a Sim Card that you purchased did not work? How much money are they saying you owe them?
£41 but have to continue paying contract
So £41 per month for something that does not work?
no 41 up till now but 15 pounds month
Ok so how long ago did you enter into the contract and how long after doing so did you inform the retailer that the sim was faulty? Have they offered a replacement?
when I went back to shop they said it was customer services problem customer services said it was shop problem so no havent been offered new sim and don't want one now
Ok but how long ago was this?
Ok you need to write to the retailer rather than the manufacturer and say that you are rejecting the sim as it is faulty and that your rights Under the Sale of Goods Act is with the retailer rather than the manufacturer. You should take the letter with you and say that you want the contract cancelled as you are exercising your rights under the Act. They may say that you are out of time as normally this should be done in the first couple of weeks after you discover the sim is faulty but you can say that this is their fault as they have attempted to transfer the responsibility to the manufacturer. You should also contact Trading standards to inform them of the issue and the telecommunications ombudsman http://www.ombudsman-services.org/communications.html.
You should say that if they insist on taking you to court you will defend it.
Hopefully this will lead them to stop bothering you.
If you have any further queries about this please do let me know.
If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
thankyou I will try your sugestions hopefully sort out this problem
No problem all the best with it and please do take the time to rate my answer. Do come back to me in the future if you need to.