Hello my name is ***** ***** I will help you with this.
What is the cost of your loss please?
Dear Alex,My total loss for the holiday was £1,618.12. As I am a senior citizen with limited disposal income, I will not be able to go on any other holiday if I cannot be compensated. I retired two years ago and the money for that holiday was put aside.Regards,Bob
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thamk you for your prompt reply - I will take your advice, but can you tell me the amount of costs involved at County Court
Court fees vary on amount but see here:
Does that help?