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Hello and thank you for requesting me
What is it you would like to know about this?
Should we be paying interest on the amount of Redress along with the normal mortgage payment
They will not talk to me about this question
It is DB Mortgages if you need to see some history
OK I will wait for your response
Not happy with your response so far
Yes I just need more information.
Have you been to the Ombudsman, if so what did they say?
No I have not got there final response
Is a complaint in progress at the moment?
YES but no respomse yet
just wondering how long I should leave it before taking other action (whatever that is)
You must bebusy
You have 6 years to bring any claim for breach of contract as per the Limitation Act 1980
So you dont need to worry. I would wait until the Ombudsman has considered the matter as if they do and find for you, that is the end of the matter
You can take it to Court but you will have to pay the legal fees etc.
Therefore given you have 6 years to bring a claim I would do that at this stage
But I am with you, I dont think you should be paying interest on it
Can I clarify anything for you about this today please?
No that is great thank you
I will not not quote you on anything but I thought I was right, can I come back to you at any time about this
Of course. Once you rate its simply the format that changes.
can I help with anything else today?
No That is fine I will rate you THANKS
Yes if I could invite you to rate before you go today,the button should be at the bottom of the screen
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