Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
They are in breach of contract under the Sale of Goods Act as the goods are not fit for purpose, of suitable quality or as described
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
As there is very little paperwork record what happens with regard to proof of action taken by us? In this telephone tl
Yes I think there is. All you need to do is prove the claim, on balance
So if they accept the panels are faulty that will be ok
Should I telephone the company today noting your advice and suggesting they settle out of court now? I have previously use the term `not fit for purpose` . Is the fact they offered me an increase of monies regarded as proof of liablity
If they deny it you may need to get an independent survey as to the performance.
No, do NOT call them
Make sure everything is in writing
Many thanks. I will perhaps sleep better tonight especially with £1400 in my bank!
Indeed. Can I clarify anything for you about this.
Will a daily record of performance which was then passed on th ourelectric company suffice as evidence?
Yes that is evidence
Does that help?
Do hope so. I was in education not law so am trying to walk on what feels like quicksand! Dont know the questions / answers I need until after the fact!
No indeed. But if you have any further questions you can ask for me personally: ALEX W
I can pick them up
Is there anything else I can help with today?