Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : Will your deposit remain protected throughout the period please?
It will be protected apparently for the remaining term
Alex Watts : Ok, so it will still be protected for the duration of how long you are there, is that correct?
Alex Watts : if so you can't ask for it back. It can be transferred
Alex Watts : But you can ask to see the new deposit certificate
Alex Watts : It is quite normal not to have a deposit returned but simply transferred.
Alex Watts : This is because the landlord is the same, so you will need a deposit.
Alex Watts : It is just who is handling it is different. But it still must be protected
Alex Watts : I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Alex Watts : Can I clarify anything for you about this today please?