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Hello my name is ***** ***** I will help you with this.
For now please let me know whether the terms say it should be repaired by the manufacturer or they can use someone else?
They tell me that they can use a repairer of their choice and L&G rep read this clause out to me on the phone. However I believe that the manufacturers warranty is an important part of the phone and as such should be maintained.
Why can't you pay the difference between their cost of repair and Samsung?
Are you saying that their repair will be below standard?
1. I was not given the option of paying the difference to have repairs carried out by Samsung.
What do their terms say about repair though? Do you have those to hand?
2. Having spoken to Samsung UK I was told that repairs carried out by non Samsung repairers will void the warranty. and yes I now have the SAGA terms in front of me.
SAGA terms (cut n pasted)
If you suffer loss or damage to any of your contents, at our option we will either:n repair (using a supplier approved by us); orn pay the reasonable cost of repairing; orn arrange for the replacement as new using a supplier approved by us. This mayinvolve the issue of vouchers or pre paid cards; orn pay the reasonable cost of replacing as new; orn make a cash payment for;the loss or damage.
Ok - then its bad news.
You can't insist that Samsung repair it, because the policy does not state this. as long as it is a supplier approved by them then that is what you have to live with.
However saying that if the product develops a fault and Samsung wont repair you would be able to sue Legal and General for that warranty repair cost
But as it stands you can't insist on a repair by Samsung
But if it goes wrong get Legal and General to pay for it
OK. As I suspected.
I now get the phone back minus its warranty.
Thanks for your help.
Sadly yes. But then if it develops a fault you could sue for that repair cost - so you are no worse off
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
No. That's all I need.
Great. Can I help with anything else today for you?
Have a nice weekend.
Thank you and you too
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