Hello my name is ***** ***** I will help you with this.
For now please let me know whether their terms allow them to make such a charge?
Did they ever discuss this with you prior to the charge?
there was a big lot of small print with an emailed quote so its possible that it is in there
Ok - did they ever tell you there was an issue beforehand?
but shouldnt they have said something uch earlier, it's this bit we have just found out that annoys me
no there was no communication
So there was no discussion in advance of any additional charge?
they removal guys said it it was delayed much longer they would storethings overnight but then at the moment the call came to pick up the keys
so we just went and picked up the keys
there was no discusion at all about charges on that day or any day after
just this letter out of the blue
How long was the move delayed?
the two removal men said they are supposed to be at the other house by four and that was when the call came to pick up the keys just before or after four pm
so were were def at the other house unloading by quarter past four
but they wrote on their paperwork that we got there b four
So how long was the delay?
all i know is that they have to be at the house for four
and it was a about quarter of an hour later before they were acually thee if that it could of been less
but it was a small van so they had to go back for another load
but they were def unloading not many minutes after four
So you dont know how long the extra work took?
they were finished about quarter to 6
i dont know ho long was overtime
they only mentioned had to ve at the other house by four
The quote they gave you, does that quote working hours?
i remember them saying when we got call for the keys that we had just made it in time
i can forward the quote/
i cannot find in small print anything on time or hours
just stuff on getting broken
ok. Anything in the print out charging overtime?
it does say they can make additional charges if they find things are different from expected
it says charge extra if things havent been taken into account
nothing on overtime or getting to the new house within a certain time frame
OK - well its good news.
They have no power in the contract to charge you. The contract is binding between parties and contains all the agreed terms and conditions. If it does not say they can charge overt time or it has to be completed within a period then they can't introduce a charge
Even if they could it is unreasonable that they didn't warn you or seek to agree
Therefore I would write back and say, the terms dont allow it and even if they did you did not agree I would be charged or warn me
That should be the end of the matter
can I clarify anything for you about this today please?
is there a set period they have to offer a revised bill like this?
They can do it in law within 6 years
ooh. The quote terms and conditions says their normal working hours is 8.00 to 1800 they were finished before 18.00
Indeed. There you go
So you dont need to pay
okay thank you very much