Hello alex yes i did pre pay for the room
Ok - did you stay somewhere else, if so what was the cost?
we had to wait for another room to become vacant at gatwick premier which wad 4 30 in morning of 11th. We paid 49 pound
Ok -how much do you want to sue for?
What do you think would be a reasonable amount and would I be liable for their costs if I lost. I am a pensioner and feel very nervous about suing such a large company, even though I know they are in the wrong on this particular occasion. Are you able to advise me on this?
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy. I think a reasonable amount would be around £250
If they do not pay you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Thank you Alex. I appreciate it is a difficult question to answer but what do you think the chances are that they would pay £250.00. Alternatively, I booked and paid for, prior to booking the Premier Inn at Gatwick, three rooms for one night only amounting to £89.00 in Teesside over Christmas for me and my family as it is my mum s 90th birthday on Christmas Eve. Rather than go the court route do you think I could approach them to pay this cost (and possibly food for the day) instead of the offer of a free room which they have already offered. If they do not agree could I then inform them that I will go down the route you suggest?
I think the Court is likely to award you £250.
You could of course ask them for the alternative cost as you have mentioned.
But I think you would win in Court.
Does this help?
Thank you Alex for the information provided. I just need to clarify that the list of my losses would include time and effort in sending correspondence, the fact that we only had the room for 4 hours and the fact that questions I asked have been unanswered. The fact that I had telephoned to say I would be late was on my booking form but they still insist it was a systems failure. Would there be anything else I would need to list. Also could I mention that I have spoken to a solicitor (not you personnally) on the subject.
If I do not win in court would I be liable for their costs?
Good Afternoon Alex
I am in the process of writing my letter to the Premier Inn. I've decided to take your advice and ask for my losses. Could you advise me on what items I need to claim for as well as admin, telephone calls and inconvenience of not being allocated the room to total the £250.00