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I recently bought a conservatory from a company called Fusion Home Improvements who are based in Spalding. I went through Peterborough planning dept and got my conservatory approved by them, I got a letter back from the planning department saying I could start the build I told Fusion they could now start it cost me £20000, once it was finished I payed Fusion the last installment and asked for my Guarantee, Richard Fairbanks the owner of Fusion home improvements said o.k i'll get one of my people to type it up for you, after about a week I rang Fusion up to ask where my Guarantee had got to to which I was told It would be with me the following Monday, Monday came and went still no Guarantee so I rang them up again this time I got Richard and he said he would type it up his self I waited a few more days rang them up again to ask where it had got to Richard answered I tried to tell him what I was phoning for and he then just hung up on me I phoned him up again to just get an answering machine I then E-Mailed him and so far still haven't received a reply. What can I do?
I was told it was a financial backed guarantee.