Hello my name is ***** ***** I will help you with this.
For now please let me know how you ordered the caravan, ie was it online or in store?
I signed the contract at the NEC caravan show
OK - did they say or does the order say it is not refundable deposit?
They did not say it was not refundable. He went to get a copy of the contract after I signed it but somehow when I got home I couldn't find it in the brochure where I thought it had been placed.
I should say that in conversation with the company it does say in the contract that the deposit is not refundable because they have to order the caravan from the maker. However they couldn't have had time to do that.
Ok-does it say it on the contract its not refundable? How did you pay the £1000?
Apparently it does say in the contract although I can't verify it. I paid by credit card
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
As you paid by credit card they are jointly liable under the consumer credit act. You name the company as first defendant and credit card company as second defendant
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Can I ask if the claim is likely to succeed. I did feel I was pressurised.
I think the claim has prospects to succeed yes
Can I clarify anything else for you?
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Alex Thanks for your advice. I wrote to the company and didn't receive a reply so I am going ahead with the County Court claim as you suggested. Just one last thing you said I should state MasterCard as second defendant. Should I notify them that I am going to do this. Jim