Hello my name is ***** ***** I will help you with this.
What is it you would like to achieve please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
That is correct, that is what I am saying indeed.
You can both be joint Claimants if you wish
Does that help?
Thank you. You can claim for everything under your name and see if the Judge takes issue with it,.
Yes they are obliged to give you the information
You can ask the Court for specific disclosure if they refuse
Can I clarify anything else for you?
Can I help with anything else for you today?
Great. If I could ask you to rate my answer before you go - the button should be at the bottom of the screen
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