Hello my name is ***** ***** I will help you with this.
Was it a condition of your policy that you provide this within a certain time?
How long did you have to give it to them please?
no but when they requested for it, i got the letter late and i called them they said i should send it with the next 24hours which i did. They did not specified the time limit to give to them
How long did it take you?
They accept they have it now?
it was then acknowledge that it was received it
How long did it take you to send it?
i sent it same day within the specified agreed time
So they accept they received it within their own time?
Ok- but they are trying to charge you more or have done?
have done putting me in distress instead of £175 they charged my account £587
Ok -so they have charged you more?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
hello if you are still there
am sorry is the computer that went off
I am here
ok am just going over your response
so please what can you now then do for me will you contact them
are you there
No, I cant contact them.
This is a question and answer site - sadly we can not do work for you
I can only tell you what to do
so what do you do for me then
I can only tell you what to do - can you not see my response above when I give you the steps?
i thought you are going to help contact them
I will repost it here what you need to do.
The site rules prevent me from acting for you or contacting them]
This is a question and answer site only
i thought ombudman take charge of issues like this
You can complain to the Financial Ombudsman but this can take many months.
The court process will be very quick
I am sure once you issue proceedings within a few weeks they will pay up
is there any chance of winning ? yes they wrote a letter but got it late and a phone call made to them and they said i should pay with the next 24 hrs and i did all to come and swift my account to red is there any justice for me if i go to court at all
yes I think you have a very good chance.
well i have nothing to say anymore if you think i have a chance to get my money back
Yes I really do.
It will cost them more to defend it than pay you out.
Does that help?
you advice i should go to court
Write a formal letter first and if no joy then yes
Its quicker than the Ombudsman
a formal letter to the insurance or the court
can you help me draft how it should be written?
You just need to say:
You asked me to provide no claims bonus proof by x date.
I sent this on x date.
You have therefore charged me: £x
I wish it is refunded within 14 days
will they refer to the letter sent to me that i got late to substantiate there claim
They may or may not. But you just need to ask for the money or issue proceedings