Hello my name is ***** ***** I will help you with this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this international signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Before you enter Judgment you will also need to complete form N510 - https://www.moneyclaimsuk.co.uk/PDFForms/N510.pdf
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Once you get Judgment you can get a European Enforcement Order to enforce the debt, pleas see
Can I clarify anything for you about this today please?
Hi Alex, thank you for the reply I am glad I can take some action against the airport in the Netherlands. I will follow your advice and see what happens next. Many thanks David