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1. Firstly, there is no rule of law or practice which requires the landlord to be there when a plumber is fixing the toilet. As the landlord did not turn up for the appointment, simply go ahead and get the plumber to fix the toilet. Deal with all aspects of it and get a bill for the works from the plumber. Deal with any blockage or build up of residue. If necessary, get a new toilet or new pipes. Just get it fixed. ULtimately, you can deduct it from the rent. If this landlord couple turn up again yelling, just show them the door. If they are doing it on the phone, simply put down the phone. Give them the deaf ear as their attitude is appalling.
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