We have purchased a caravan on the 30/5/104 in a dealer(worth 14,000 pounds with extras) After a test drive we have already spotted faults with the caravan that was fixed temporarily and in an unacceptable manor to us , customers .
During our summer holiday we found that the overall quality of the caravan was very poor. On the 30/08/2014 before 3 months of purchasing the product we have requested payback because of the following faults :
1)vertical "[email protected]
lines on both offsides and nearside and roof
2) Nearside alloy wheel cording
3)Door flyscreen frame loose
4)Wardrobe side panel loose from fixings
5)water evidence from T.V aerial
6)Beds Gas strurts weak
7)nearside awning corner mound mearred or corroded
They have been assesed and recognized by the dealer. The caravan now stands in the car park of the dealer and we have been informed that the "faults" WITHOUT our premision even though we have specificaly denied any forms of repair by writing several letters and also numerously through phonecalls. We believe they have violated our property however the dealer claims that he is not to side yet the manufacurer. we have a paper aprovals and parts of the recorded conversations when we have thought the dealer was biased and did not want to help us resolve this problem.
We ask for advice on what are our rights in this situation and what we can do in this case.