As yet, we have not had anything served to us and I suspect it may be an initial threat on their part to make us pay the amount in full.
What I need to know, is whether if they should decide to do this, we get a chance to contest the amount outstanding? I can't say I know anything about the process, but I would imagine that a legal process must ensure a right to reply to put both sides of any argument?
And should this be the case, I would also imagine that anyone making judgement on a case such as ours would be likely to be unimpressed if a business were claiming for an amount it has also admitted is not the correct amount outstanding?
No, they are a trade supplier, and we have an account with them on 60 days payment terms.
The acknowledged £15,000 overcharge fell within a month when we were due to pay them just over £17,000. The overcharged amount comprised most of that £17,000 and I requested, quite reasonably in my opinion, that they deduct the overcharged amount from the balance that they were requesting.
Their response was that they wanted the payment in full, and that the amount we were due to be credited we would get back in 60 days time as "that's how their system works".
For clarification, we did not owe them the £17,000 that they said we were due to pay as £15,000 of that was an overcharge.
Thanks very much for that reply, very helpful. There was one other issue relating to the matte that you have already touched on, and that is to do with our costs. When I first started to query the account and suspect the overcharging, I requested our accountants to pull all the paperwork relating to this company all the way back to January of this year. Myself and two others spent two days cross checking and querying any and all over charges before presenting it to them and their agreeing them. To my mind, the time we spent cross-checking their poor accounting should be time chargeable. Would you think that sounds reasonable, and more importantly legally enforceable?