1. Dear Simon, I would advise you to make a complaint to the Property Ombudsman. Since 1st October, 2014, all property management companies must be part of a disspute settlement process. This means they must sign up to the Property Ombudsman's services or a similar such service. It means you can deal with these matters, such as overcharging, incorrect accounts and failure to acknowledge payments without the expense of going to court. Go to www.tpos.co.uk where you will find out how to make a complaint. Be aware that the Property Ombudsman can issue binding directions to the Property Management company and they will be unable to ignore him/her as their ability to continue to trade will be interfered with. So ultimately, you will get satisfaction here.