Alex Watts : Hello Russ my name is ***** ***** I will help you with this.
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
Customer: Hi alex, could be more specific when you say losses? Or tell me what you think to be a reasonable amount based on what ive spent so far. I paid circa 800 for brochures and paid circa 700 to thr magzine for them to run the inserts.
Alex Watts : You can claim for the magazine run and the brochures
Alex Watts : so all losses associated with this.
Alex Watts : Does that help?
Customer: Ok thanks.