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Hello my name is ***** ***** I will help you with this.
Have you complained to the Ombudsman yet please?
Not yet, as you have to put in an official complaint to the council first and as they are all covering up for one another I can't see how complaining to the people that caused the problems will help?
What you should do is write to the Chief Officer of the Council and put the complaint in writing formallly.
They will respond back to you.
If you are not happy with that response then you can complain to the Ombudsman. But you need a formal response from the Council first.
The Ombudsman is at www.lgo.org.uk - they offer a free, independent service and can examine the complaint for free.
Can I clarify anything for you about this today please?