Hello my name is ***** ***** I will help you with this.
For now please let me know on what basis if they didn't actually recover anything, are they entitled to 35%?!!!
They say they have recovered money but JD Williams are entitled to keep it and transfer it to the catalogue account
are there 3 of us in this chat?
Ok - but they knew about this beforehand as I understand your question
2 of us. Me and you
yes they knew that JD could keep the money but I didn't know about that until I started to question why I hadn't received a cheque
(OK thanks - it was the coded name that you are using for me that confused me for a second)
Ok, then you dont need to worry. If you told them then you dont owe anything
If they try and take you to Court, then you can defend the claim on the basis you have disclosed all the information
my point is that, in my opinion, I should have been told that JD could keep the money ad tht Red Star , as my agent, should have checked it out that the balance outstanding on the JD account was greater than the refund and advicsed me not to accept the offer because the only benefit was to THEMSELVES
Indeed I agree.
However you have done nothing wrong - its not your fault.
I told them everything at the start.....I told them that I had been bankrupt between feb 2011 and 2012 and that I could not afford to pay any fees but was assured that if they didn't get money for me then I would have no fees to pay
they have since asked me was JD included in the bankruptcy..that is an odd question for me to answer and I told them No, but JD knew I was bankrupt and their details had just been omitted from the list
do you think that since JD had and have no inyentions for asking me for payment of the account that actually JD WAS included in the bankruptcy?
You thought they would have clarified the position before doing any real work
yes...and to top it all, they haven't even sent me an invoice
Well I would not worry about it.
You havent done anything wrong.
You dont have to pay them and do not be bullied into doing so
they sent me a letter yesterday with an income and expenditure form which I have not done anything with...then today I received a letter dated 28th, same as yesterdays correspondence, saying that since there has been no contact it has been referred to legal department
Ignore everything. Write once and set out the position. They failed to make basic checks despite you telling them of the bankruptcy.
On that basis you do not owe them anything
perhaps they expected me to complete the forms and fly over to Manchester all in the space of 2 hours!
They failed to act with all reasonable skill and care pursuant to section 13 of the sale and supply of goods and services act 1982
I should reply in writing and state my position?
Yes I would and say you wont be responding further
Oh thanks very much, I appreciate this advice very much, I will write to them today
Happy to help. Can I clarify anything for you about this today please?
No thank you I completely understand everything you have told me and will act upon it
Great. Can I help with anything else today?
No Im fine thanks
Great, if I could ask you to rate my answer before you go today - the button should be at the bottom of the screen
If you need more help please click reply
yes I will rate..i was just printing it off so I get all the technical stuff correct when I quote it
bye and thank you