Hello my name is ***** ***** I will help you with this.
For now please let me know whether you were responsible for sending the estimate or the garage please?
I sent the form to the garage and they were supposed to send it to the warranty co but I did not flag up that they had to do this before they did the work
Ok - but the insurance company authorised the work?
How much is the cost of the work?
No. He sent the form with all the details after he had done the work.
Ok - what is the cost of the work?
It was 2900 pounds
But you only ever had 1 garage that was going to do the work?
Ie I guess I am asking that I assume they would have authorised the work had an estimate been sent?
Yes I assume that. The garage did ring suggesting they sent an engineer but they just said send the form back, not flagging up that he shouldn't do the work before it.
Ok - you should write to the Company and make a formal written complaint.
They will investigate the matter. If they do not reply satisfactory then you can complain to the Financial Ombudsman.
They are independent and offer a free service to investigate your complaint. Their website is: www.financial-ombudsman.org.uk
That should resolve the issue for you
Can I clarify anything for you about this today please?
I have done this and they sent me the following
Ok - then you should go via the Ombudsman
They can investigate the matter for you hopefully resolve it
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