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Hello my name is ***** ***** I will help you with this.
For now please let me know whether it was new or used radiator?
How much did you pay?
Did you tell the seller that you lived in the country and why you needed this please?
You can claim the cost of the garage carrying out the work but not the time spent because you live in a rural area
This is because you did not discuss this before contract
You need to write and set out your losses and request a refund of the extra garage costs within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.