How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ash Your Own Question
Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
75100385
Type Your Law Question Here...
Ash is online now

hi there Can you please advise on the following. I have just

Customer Question

hi there
Can you please advise on the following. I have just been turned down on an insurance claim for a cancelled holiday. the day before my wife and i were due to fly out my great grandson was taken seriously ill and died a few days later. Their reason for turning it down is because we are great grandparents and not grandparents. i fail to see the justification for this decision as far as i am concerned a grandparent is the same whether great or not. They are inferring we are not as close to our great grandson as the grandparents.
Submitted: 3 years ago.
Category: Law
Expert:  Ash replied 3 years ago.
Alex Watts : Hello my name is ***** ***** I will help you with this.
Alex Watts : For now please let me know whether they define what relationship is required in their terms or policy conditions?