Hello my name is ***** ***** I am happy to help you today, what a pity you had to experience this. Did you have any information about the offered refund in writing at all.
Thank you for your prompt reply.
Yes I have a few emails which I can forward to you.
I don't need to see them I just wanted to know if they were in writing from an evidential point of view. Can you quanitfy the exact amount of money they now owe you in pounds and pence?
I am 82 years old and not too clever with computers. Can you let me have an email address to forward them to please?
Hi I don' t need to see the documents to help you. Can you quantify the loss in pounds and pence?
I need to find the email - it was around £450.00
Ok once you have found the email you should write to their head office saying that they are in breach of contract, i.e. the agreement they have reached with you and that if they do not refund the amount agreed you will have no alternative but to raise a claim in the small claims court.
I would suggest you attach the emails to the letter and keep a copy.
You should give them 7 days to pay and state this clearly in the letter.
If they still fail to pay you can lodge a money claim online at https://www.moneyclaim.gov.uk/web/mcol/welcome
I do think though that writing to them in this manner will concentrate the mind and lead them to process the payment through to you quickly.
The total paid was £537.50+
Ok can you see my above advice about sending them a letter before action and then raising a claim against them if they fail to pay?
please let me know if there is anything further you want to know about this?
Many Thanks Legal Lady!
I took your advice and sent a recorded delivery letter to Warner Leisure Hotels Head Office saying the they were in breach of contract and that I had no alternative but to go to the small claims court etc.
I am very pleased to advise that three days later I received a cheque which was paid into my bank and finally cleared this morning.
I am very satisfied with your advice.
Richard N Boulton