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Hello Alex! No, one of the assistants installed an 'app' the emblem of which appears on the screen.
Ok - and you just want a refund and hand the phone back?
I'm still quite flexible on the matter. All I really want is to escape from the contract with EE on the basis that the supplier does not give me a signal from my home address. I make about 60% or 70% from that location. As for the phone itself I don't think that there is a problem; but I ought to point out that one of the supplier's reps. drew attention to the slight marking on the phone.
I can not trace a reply to my question that started with the words 'I'm still quite flexible on the matter...' There may be some misunderstanding as I've not used your service before. I would say (again) that I wouldn't mind keeping the phone PROVIDED I can get a signal to and from my home address from which I make 60/70% of my calls...Could I point out in passing that the dates on your correspondence are not correct; I suspect that they follow American usage which is both confusing and unacceptable....Perhaps I could take the opportunity of saving time by saying that IF I can not settle the matter amicably (and this is my hope) I would appreciate your guidance as to whether I would have a case under 'Sales of Goods' legislation and if so, what would be the appropriate section etc. Your help on this point would be very much appreciated. Thank you! Geoffrey Luckman.
Goods and Services must be fit for purpose, as described and of suitable quality under the Sale of Goods Act.
If not you have a limited time in which to return them, ie under 6 months.
If they refuse then you can issue County Court proceedings.
But I would first write to head office
They will then investigate the matter.
If they refuse then you can take it to County Court, but I doubt it would get that far.
For more information on their complaints process please see:
Can I clarify anything for you about this today please?
Many thanks! There is only one more thing. As a retired probation officer and one who had a basic knowledge of Civil Law I know how necessary it is to have an understanding (in brief) of the appropriate legislation; particularly as I'm very out of date.
Many thanks! There is only one thing. As a retired probation officer and one who has a basic knowledge of civil law I know how necessary it is to have at least a brief outline of the relevant legislation; this is particularly true now as I'm very out of date. Many thanks!
Please see: http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
Does that help?
Thank you! This has been very helpful. I intend according you an excellent rating IF I can work this wretched machine! Geoff Luckman.