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JGM
JGM, Solicitor
Category: Law
Satisfied Customers: 11142
Experience:  30 years as a practising solicitor.
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A car insurance company I had never been with wrote my car

Customer Question

A car insurance company I had never been with wrote my car off, after numerous calls they admitted it was a mistake and amend d error. So now I would like to claim for compesation for all the calls and stress I have gone through. How do I go about this.
Submitted: 2 years ago.
Category: Law
Expert:  JGM replied 2 years ago.
Thank you for your question.
What you do is ask for your insurance company's complaints procedure and follow it, intimating a claim for compensation. If the insurance company deny the claim you can then send a complaint to the financial services ombudsman who will investigate your claim and make a decision.
You can read about this here:
http://www.financial-ombudsman.org.uk
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Customer: replied 2 years ago.

So I have to go through my insurance and not just direct to this other insurance who wrote my car off by mistake is this right.?

Expert:  JGM replied 2 years ago.
Sorry, I should have said "the" insurance company as opposed to "your" insurance company. Any claim you have is against he company that made the mistake.