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Hello my name is ***** ***** I will help you with this.
For now please let me know whether you have the car back?
car has been picked up
Ok - how much are they trying to claim?
OK. The garage MUST ask your permission before carrying out work, unless you had said do the service and any additional work
If they went beyond the remit of their original instructions that is not your fault.
You can if you wish take the car back and have the old parts replaced, but I doubt they have them
In any event its a civil matter
They did extra work without authority - you do NOT have to pay
Can I clarify anything for you about this today please?
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