Hello June my name is ***** ***** I will help you.
For now please let me know whether the company has been dissolved?
I don't know, all I know is that the site says that they are not taking on any new work but existing orders and warranties will be honoured, however there is no contact phone or e.mail and the ones that I have are not available any more. I have had 14 months of trouble with this Company, hence the compensation...however they were cleaver and did it all by the phone, the only written proof was for £400 in July 2014 but that was increased in October due to the fact that one of their contractors did not register my EPC until July 2014 even though the inspection was in August 2013.
What is the website?
British solar, it has 5 sub titles that say they are no t taking new business. When you click onto contact us there is a chart thing to fill in. I have done this twice with no comeback
Whats the website address?
I have also left a message on the 0800 number...again nothing
How did you pay this company, ie what method?
I unfortunately paid by cheque as my son paid for the panels from his building soc. account
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
This is going to sound silly but what if they are not at the address any more, is there a way to find out. You are saying ask for a refund ....of what the compensation that I have no proof about or the whole amount for the insulation of the panels....sorry I must sound thick but I have never had to do this before. Also can I asked for a document to confirm the warranty and details of who to contact for repairs if the need arises.
It does not mean they have moved. Just because they are not taking orders does not mean they have moved or indeed ceased trading.
They told you £1000 would be credited, so that is what you can rely on to expect
Does that help?
yes it does but just one last question, do I have to ask for a new warranty as the one I have is in the name of The Green Energy Company and I reckon they will change there name again from British-solar
You can ask for a new warranty but they dont have to give you one. It would be in the name of the original company that did the install
so it does not matter how many times they change the name they are still liable..
As long as they do not close the original Limited company
If they do then any warranty ends.
is there some way that I can check that they have not closed the company now and in the future
sorry should have said Limited Company
Yes go to: www.companies-house.gov.uk/info
This is a public register of Companies
Thank you so much for your understanding and help. It has given me the knowledge and confidence to fight this Company
Great. Can I clarify anything else for you June?