Hello my name is ***** ***** I am happy to help you today. You can phone Trading Standards at your local council and report them and ask for a reference number.
You can then write to them to give them 7 days to pay you the refund quoting the reference number, you should say that if they do not pay you will have no alternative but to claim for the refund plus your costs in the small claims court.
You can then raise a claim online at https://www.moneyclaim.gov.uk/web/mcol/welcome
Thank you i have already done this
There will be a fee for raising the claim but they will be ordered to pay you this as well if you win.
Have you raised the claim?
Well this is the next step. Be sure that you have sent a letter before action threatening the claim first though otherwise you could be criticised.
please let me know if there is anything further you would like to know about this.
Yes i wrote to them a week ago now and sent it registered but everything is ignored !
Ok well all you can do now is raise the claim using the link above.
It is very straighforward to use.
where is the link ?
If you require any further information please let me know. If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
ok thank you
no problem. All the best with it.