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Hello my name is ***** ***** I will help you with this.
You can't just change the locks - you MUST have a Court order.
You need to serve a formal notice in writing asking her to leave or say you will go to Court otherwise.
If she refuses then you can issue proceedings for possession.
You can do this on form n5
The Court will list the matter for hearing and decide whether to give possession
bearing in mind she has no right and no tenancy then the Court will give possession
If she still refuses to move then she can be evicted with bailiffs.
But the Council wont rehouse her unless there is a Court order for possession
Can I clarify anything for you about this today please?
Thanks Clare, according to the 'shelter' website it would seem she is classified as an 'excluded occupier' and if this is the case they say that reasonable notice needs to be given and this does not have to be written, She has had over 2 months verbal notice and reminders about the deadline date. If we take action on this by changing the locks what action could she take against us taking into account the fact that she has never had a tenancy agreement or paid anything towards the rent or bills?