Hello my name is ***** ***** I will help you with tihs.
This is because you did not have the bill.
It should be in the right name and address
Otherwise how could you have paid it?
Can I clarify anything for you about this today please?
We paid the invoices under duress but now a claim for compensation and interest has been received even though we have pointed out that the wrong name and address are on the invoices.
Does that make a difference?
You can ignore that and refuse to pay
They can try and take you to Court but they would have to show they sent correct bills
Could you please complete the sentence 'they can't'
They can't as in do anything, does it make a difference.
So no, you don't have to be bullied
Thank you for your help.