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What is the cost of replacement? Do they still have your goods please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. As this is over £10,000 you would need representation for trial as there are Court rules and procedures to follow. But sadly the documents, if destroyed can't be recovered.
Can I clarify anything for you about this today please?
Are you able to see the above? You need to write and set out your losses, the cost of replacement and ask for a payment.
It is a letter before action, there is no template, you just need to set out the above clearly
Yes please do as I suggest
Can I clarify anything else for you today?
A template can be found:
Can I help with anything else today?
I agree with you.
Can I ask you to rate my answer before you go today, the button should be at the bottom of the screen
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