Hello my name is ***** ***** I am happy to help you today. Did you have a written agreement with the builder and have you asked for the deposit to be returned if he has failed to carry out work for you?
Ok thanks, ***** ***** not unreasonable for you now to say you have lost confidence and require a written agreement to set out that 'time is of the essence' and to put time scales on the project.
You can contact trading standards to report the issue and to get a reference number as well which may make him realise you mean business.
Under the Supply of Goods and Services Act he must do the agreed work with reasonable care and skill. You are enitled to agree timeframes in writing and if these are subsequently breached you would have a breach of contract claim.
If he fails to meet you then you should write to him to ask him to agree to the timeframe.
If he will not communicate then you can tell him you have lost confidence and get quotes for the value of the work he has done to date from other builders and ask for the deposit back less the value of the work. Ultmiately you may need to bring a breach of contract claim based upon the original verbally agreed time frame.
If you have any further questions about this please do ask. If I have answered your question I would be grateful if you would take the time to rate my answer. thank you and all the best.