Hello my name is ***** ***** I will help you with this.
For now please let me know why you accepted the car and did not go to another rental car provider?
I had just flown in from America, and primarily just wanted to get home.
So you did not ask?
Have you checked the insurance policy to see if a burnt out clutch is covered?
No I guess not. The office was pretty packed and I figured it would be the same story everywhere - no cars available. I ended up taking a taxi fro the airport to home.
Ok, you didnt check with any other suppliers?
Did you tell them that you had not used a manual for many years?
correct - I did n ot check with any other rental companies. I did tell them I had not drive a manual for years.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
This all happened on September 8th - well over 14 days ago. How does this affect this?
You have 6 years to bring a claim
so I send the letter outlining the expenses to their custiomer service people?
should i be asking for a full refund?
i am a uk citizen, but have been livng in the us. does thismake a difference?
Yes you can ask for a refund. The fact you are living in the USA makes no difference
Can I clarify anything else for you?
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