We were called from a London telephone number which they give as their only contact details barring e-mail or form on their site: The reason the credit card was blocked was an anti-fraud measure stopping a payment to an overseas account. Their
email signature gives these contact details:
Tel : *********** /p>
but there is no physical address.
Thank you - this sounds good. However, the person on the other end of the phone said that as the product was "dated" holidays - to be taken before November 2018 - there was an exception to the regulations. This seems to be confirmed by the Which? guide to distance selling.
Thank you again. This was what I was trying to tell the person on the phone. Her response was that the product had been "delivered" and argued that the letter of confirmation I had received was (effectively) the product.
It does indeed. Many thanks.
Not at the moment - that's been very helpful. Should we just ignore and subsequent threatening letters from their "legal" department?
Super. Many thanks.