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Hello my name is ***** ***** I will help you with this.
Have you written a formal complaint yet please?
No, I haven't written the complain yet
Can it be written via e-mail and how should that complain look like?
You should write a make a formal complaint.
Do not email but send it in writing
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR
They will investigate the matter and report back to you.
If you are not happy then you can complain to the Ombudsman
They offer a free, independent service at: www.os-energy.org
That should resolve the matter for you
Can I clarify anything for you about this today please?
thank you, ***** ***** all is clear
Great. Can I help with anything else today?
Shoul I use my name when writing complain? (They seem to have lost this information)
Yes I would use your name.
If I could ask you to rate my answer before you go - the button should be at the bottom
If you need more help please click reply
I'm thinking about telling them to write te proper bill from the period I am in the property and stating exactly how much energy was used during this time and then calculate the last year out of that as I would be ok to pay this due to 1 year back billing policy... what do you think about it?
Indeed. I would agree. You need some evidence.
I agree because of backbilling and they can only go back 1 year
Does that help?
where I can find some good template of the complain letter?
Maybe online. But all you need to do is write and set out what has happened and your position
ok I found one on citizen advice bureau site
Ok thank you for your help today