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Hello Ken my name is ***** ***** I will help you with this.
For now please let me know whether you signed the order on the dealers premises?
The order was signed on the dealers premises
Ken, you need to check the contract.
Usually you can cancel and just lose the deposit.
However some contracts are not voidable which means you can't cancel
So check the order form.
But usually they can be cancelled subject to losing the £250
Can I clarify anything for you about this today please?
We have both read through the contract but it does not directly mention cancellation so I think she will have to grasp the nettle and contact them for clarification. Thanks for your help
I would not ask for clarification
I would simply say, you are cancelling and you can keep the deposit.
On that basis it does not say it cant be cancelled I would argue that you can
If they meant that it was not to be cancelled the contract should have said.
Does this help?
It does thank you. She has lost a lot of sleep over the weekend worrying about what she has done. We will take your advise and forfeit the deposit.
Really it is not worth losing sleep over!
Can I clarify anything else for you?
No thank you. We now know where she stands, she needs to make her decision to cancel and make her call.