Hello my name is ***** ***** I will help you with this.
for now please let me know whether they did the design or was it material you provided?
Ok- so in short they did the work, have I understood?
Its bad news I am afraid. They are entitled to with hold the material until you have paid.
They have what is called a legal lien over the property. Therefore this means as they have produced or updated it, they are entitled to keep hold of it.
It is the same if you went to a printers. they own the image but you own the printing plates.
The same thing.
So sadly they are allowed to keep hold of it.
All you can do is ask them again and if they refuse seek a court order making them deliver it
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Sadly yes, they own it, unless otherwise stated.
You could always try and seek a Court order making them deliver it to you
You would need to complete form N1
And submit it to the Court. You are asking the court that they 'deliver up' the source code.
If granted and they refuse then they can be warned, fined or sent to prison
So this is also an option for you.
Does that help?