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Hello my name is ***** ***** I will help you with this.
For now please let me know whether they say it was their error or you failed to disclose something?
They say it is my error
Did you not declare something?
They say I underdeclared something to do with my working tax credit but i dont know what at the moment
Have you had a new calculation?
by the way the amounts i showed before were wrong in fact they want £2000 Council tax and £8000 income tax. This is the new calculation
Ok - do you accept the new calculation is right or wrong?
there are pages and pages which we haven't looked through yet and don't really understand but I am worried about the Council taking this amount out of my account before I have checked it out
Ok -you should write straight away and say you want to appeal.
That should stop the process and you can always cancel the appeal if it is right
You should also write and ask them NOT to take the money from your account
They can ONLY take it if you have set up a direct debit. Without a direct debit they can not just take it, so check with your bank
In any event repayments are usually around £10 a week, so they would not normally want £1000
But without a direct debit on your account they can NOT take any money
So check with your bank
Can I clarify anything for you about this today please?
I do have a direct debit with them but if i cancel it now will that be OK as i have told them about the appeal (or I could change it to a standing order and pay what i know i should pay every month?
Yes you should cancel and you need to put an appeal in WRITING
So do that today
OK thanks I'll do that today
Should I take this to the Citizens Advice?
You can and they can assess to see whether the tax credits are correct for you
They may also be able to assist you with an appeal if appropriate
Can they evict me whilst I have an appeal in place?
No, you do not need to worry about that at this stage
Thanks that's all
But yes, you can ask for time to pay, usually £10 a week
Great. Can I clarify anything else for you?
that's all thanks
Good. If I could ask you to rate my answer before you go - the button should be at the bottom of the screen
If you need more help please click reply
Good luck with this.