Hello my name is ***** ***** I will help you with this.
For now please let me know whether it was new or used?
How old was the car, miles and what did you pay?
Did it have a warranty?
Year 2004(54REG) 50,000miles, Paid £5,495. 12 months warranty.
What is it you would like to achieve as a result?
The modification completed with the tow bar fitted.
But they are saying they can't do that?
Yes, both the Jeep garage in Yeovil where I took it for the modification they said there was no room for the tow bar once the modification was done and Jeep central office customer relations who said they had no way of resolving it..
Ok, so its either modified and you lose the towbar or its not done and you sign a disclaimer?
Have you had a second opinion?
No I have not sought a second opinion as I was under the impression that as it was a Jeep modification and I took the vehicle to a Jeep garage they would have the appropriate modification.
Ok - so if there is no room, what is it you want to ask of me?
I need the vehicle to have a tow bar. If I have to go without the modification and sign a disclaimer would my insurance still be valid? Or would the insurance say that as the modification was required and I had not had it done they could not insure the vehicle.
Whether your insurance would be valid would be a question you need to ask the insurance company.
They may or may not continue to insure.
Of course it depends on if you were involved in an accident whether the modification (or lack thereof) would have made any difference.
If the answer is no, then the insurance company should pay up.
If there was an incident and it was related to the modification you should have had, then I imagine they will void the insurance and refuse to pay that claim
Does that make sense?
So check with the insurance.
But I can't see how you can make them do the modification but keep the tow bar, if it simply can't be done.
Can I clarify anything for you about this today please?
We have just tried a larger Jeep franchise who say that they can assure us that the insurance companies will accept the vehicle without the modification. Is it best to contact our insurers?
Yes without doubt and make sure if they agree to cover, they put it in writing
Then you are under no illusion and they later can't say, well we never said we would
Does that help?
Thank you very much for your help.
Can I clarify anything else for you?
No thank you thats fine.
Ok. If I could ask you to rate my answer before you go today - it should be at the bottom of the screen
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