Hello my name is ***** ***** I will help you with this.
For now please let me know how much you paid and by what method for the course?
And you have never been given a cooling off period?
Have you raised a dispute with Paypal?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Ok, then that is what you must do
The Consumer Contract Regulations are quite clear.
Online or distance contracts have 14 days cooling off period.
Does that help?
I think you have prospects yes.
All you need is 51% to win in Court
Yes I would go through Paypal first and if no joy go to Court.
Paypal wont take him to Court.
You need to do that
Yes 14 days only starts from when you get the cooling off period.
Yes I think you have grounds and you are more likely to win than not.
Does that clarify>?
Yes breach of the Consumer Contract Regulations
That is the breach.
He is also in breach as his product did not deliver what you expected
Can I clarify anything else for you?