Hello my name is ***** ***** I will help you with this.
Have you made a formal written complaint to the bank yet?
Who was the refund from, HMRC or your accounant?
Hi Alex the money was sent to me from my accountant
Hi alex the money was sent to my accountant by hmrc then sent on to me yes we have contactted the bank but all they say or dont wont to know as its been cashed
Can't the accountant then trace the cheque?
No as he sent it as a bank trasfer
Ok - so whose account did that go into?
I said into my partners account which she doesn't use any more
Who gave the accountant those details?
I did last year as we had a joint account
And who wrote the cheque do you know? Was it your partner?
Hello my partner doesn't use the account the bank sent a cheque
Ok. so the bank sent a cheque and that got mislaid or mis-sent
It got sent aparantly its been cashed in a cash exchange shop so they say
Ok, but they sent it and it went astray?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
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