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Hi, I would like to know my rights. I purchased a mobile phone on the 14th November from an EE in-store shop. I realised when I walked out I wanted a 64 gb and not a 16 gb. I telephone the store and they said they will not exchange it. The only rights I have to cancel my contract is to pay the full term of eighteen months. please advise me
Hello, I am a solicitor with 20 years experience I will try to help you with this.
Is there anything actually wrong with the phone?
I am afraid that if there is no defect then if you bought the phone in a shop you are bound by your purchase contract.
They would only allow you to change your mind as an act of goodwill and yo have no legal right to enforce. I no this is not the answer you were hoping for but I have to give you accurate answers.
really that is shocking that is what they said. I would have thought you have fourteen days to return if you are not happy. I actually want to exchange it for a different tariff.
You only have 14 days to exchange it if the sale contract specifically allows you to.
no the contract does not allow me to. The contract can be terminated if I pay the full term of the contract. All this does not sound right surely I must have some rights
Afraid not, this is a contract you agreed to and you are bound by it.