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I do not have the paperwork on me right now but I presume it was a locked contract. I had never dishonoured the monthly payments towards the same till I was informed that the account is now closed.
Can send you the contract details tomorrow? Please?
Excerpts from the conversation with the company are as below:
REF: FDMS 01198551
SVCCHG ********* /strong>
14th Dec £1.46
16th Jan £19.99
14th Feb £19.99
? March £19.99
17th April £39.99
15th May £39.99
18th June £39.99
13th July £89.99
This account has not been used in over 6 months.
Lesley Schisano | Investigations First Data Merchant Solutions
First Data, Janus House, Endeavour Drive, Basildon, Essex, SS14 3WFTel : 01268 567106 | Int: 882268 | Email *****@******.***
From: *****@******.*** [mailto:*****@******.***] Sent: 20 August 2012 10:07To: Customer Service, FDMSSubject: PaymentSense Customer Service Case #***** Referred To You [2EA0E9ED-1301-4102-8575-A72AEF8C513F]
Customer Service Case Referral
BUSINESS TERMINATION MERCHANT ID: 520334507035525
Miscellaneous - UnClassified
Please Reply By:
This case has been referred to you by the Customer Service Team for action. Please review the details and case notes below.
Please Reply to this e-mail to send information to the customer service team.
520334507035525- Mitthai Wala
Hi all, Can you please confirm if the merchant is using the account? If not, please confirm the last date used. Kind regards Laurel
Status: New Email
Email Message From: *****@******.*** Received: 15-08-2012
As discussed, we are no longer operating the Business located at 305, Leeds Road, BD3 9JY. Merchant ID number: 520334507035525.
I had posted a letter informing you the same in Jan 2012. Your advisor said that they have not recieved any such letter as per your records.
It was Addressed to:
PaymentSense Limited242 Acklam Road
London, Greater London
£17.94 is coming out of my Account and I believe it is the installment payable for the terminal till end of the 18 month contract and I do not dispute the same.
However, the following additional payments have still be coming off my Account which have not been mentioned in any contract and I need to know what they are for.
I urge you to look into the matter ASAP and issue a refund and/or a letter to explain what the additional charges are for. I do not want any unexplained charges coming out of my Account please.
Thanks Jo, I understand.
I will send you a copy of it or excerpts from it tomorrow.
The balance amount of contract was only £17.94 x 7 = £125.58
How do I correspond to their solicitor so that an out of court settlement is agreed?
I have left you an Excellent Feedback.
I had sent them a letter in Jan 2012 stating that the Company I got the Credit card machine for is closed for business and that I did not need the services anymore. Didn't hear from them at all. And that's the reason I kept paying the monthly amount till I found out that they have been withdrawing undue money from my account.
I sent you the thread of messages after that.
As you can see, they have already put the case in the county court. I need your help please.
I do not have a copy of the letter I posted to them and they claimed that they never received a copy of the letter. But yes, I have specifically mentioned that I wanted to end my contract and asked them to terminate the same as per their terms.
The same was mentioned again verbally when I called up the advisor in August 2012.
Yes. Definitely so. As I understand it.
How do I present myself in court? Do I have to reply to the Solicitor the way they sent the details to me?
So should I contact their solicitor before the hearing or just turn up at the Court with my defence?