Hello Karen my name is ***** ***** I will help you with this.
What is it you want to achieve please?
When was this booked and how did you pay for the holiday?
Can you check the card, that is important whether it is debit or credit?
And the holiday company is based in the UK?
Yes I am here. I have been considering this.
When are you meant to leave?
Ok - when are you meant to leave for holiday?
Ok - so there is plenty of time.
In that case you need to write (not email) recorded delivery setting out your position and that the booking is wrong because of their error.
They have a duty under Section 13 of the Sale and Supply of Goods and Services Act 1982 to act with all reasonable skill and care.
Say you expect the call to be reviewed and to confirm there is the additional apartment, otherwise you will go to Court.
If they refuse then sadly you should pay for the additional cost and then sue them for that sum, you should also pay this on credit card.
You need to write and set out your losses and request a refund (of that additional sum) within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Indeed, but letters sent recorded delivery are harder to ignore.
Does that help Karen
Great. Can I clarify anything else for you today?
Can I help with anything else at all today?