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Hello my name is ***** ***** I will help you with this.
Did you order from in store or online please?
I purchased in store on a credit card. The set up we wanted was not available and so we had to try them seperatly
Thank you. The store has a responsibility under the Sale of Goods Act as the goods must be fit for purpose.
If they are not then you can demand a refund. Clearly together they are not fit for purpose
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
You can add your credit card issuers as second defendant as they are jointly liable under section 75 of the consumer credit act
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
what happens if they offer to refund against a more expensive option? plus another £50 delivery?
That is a matter for you whether you accept. You are entitled to a 100% refund
thanks you that's all the help I require thank you
Great. Can I help with anything else today?