Hello my name is ***** ***** I will help you with this.
For now please let me know the cost of putting this right?
Actually not known at the moment without getting an expert in but the double glazing cost £5000 4 years ago, but I am also confused with the 7 day cancelation period I thought the laws had changed in June.
They did. The law change for services booked online or telephone to 14 days
Indeed the Doorstep Selling Regulations also changed to 14 days
If she asked them to commence work then there is no breach
If they just came the next day and started work there IS a breach
But in any event you would have a claim under Section 13 of the Sale and Supply of Goods and Services Act because they have to act with all reasonable skill and care.
You need to get 3 quotes for putting the work right and pick the cheapest, this forms your loss
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
I agree but is the contract legal if it does not state 14 day cooling off period which when reading The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 I am led to believr.
Consumer Contracts (Information, Cancellation and Additional
The Consumer Contracts (Information, Cancellation and
The Consumer Contracts (Information, Cancellation and Additional
No it is not legal.
But that does not get over the damage, which you need to claim for
So this will be in my favour when pursuing this
Yes I think it will be
Based on the information you provided
Does that help?
Ok Alex I will go and seek local legal advice tomorrow before I send my letters,
Great. Can I clarify anything else for you?
Yes, can you type slow like me, just kidding will rate your answer excellent. thank you for your time.
Thank you. Have a good weekend
And if I could ask you to rate my answer before you go, the button should be at the bottom of the screen
If you need more help please click reply